The Royal Institution of Chartered Surveyors (RICS) are committed to protecting and respecting your privacy. This Policy explains how we collect personal data, how we use it and who we might share it with.
We're the global professional body promoting and enforcing the highest international standards in the valuation, management and development of land, real estate, construction and infrastructure. Find out more about RICS.
We are a company incorporated in England, whose registered office is at 12 Great George Street, Parliament Square, London SW1P 3AD (registered with company number RC000487) and registered for VAT purposes with number GB 584940013.
We are also registered with the Information Commissioner’s Office as a data controller (Registration number: Z7626589)
We collect information from you in the following ways:
How you send information to us is your choice but please be aware that some methods are not secure. If you are unsure how you should send confidential data to us please contact us and we may be able to help you.
We will collect different kinds of information from you depending on our relationship with you:
We will use your data in accordance with the law. The below sections outline how your data will be used.
The following activities we will carry out only with your opt-in consent:
We will use your data in the following ways unless you opt-out or object:
Should you provide personal data to us, there are circumstances when we will use it whether you provide us with consent or not. This is likely to be the case where we need to use your data to provide you with services you have requested from us (such as processing payments or delivering products), where we need to process the data for regulatory purposes or any other legal reason. The below lists some of the ways we may use data without your consent:
Employees of RICS will have access to your personal data where it is needed to carry out a specific task.
On occasion we may use third parties to process personal data on our behalf (data processors), if we do this we will use carefully selected data processors and ensure we have appropriate contracts in place to protect your data. For example, we outsource some of our recruitment activities to SHL (a company that specialises in psychometric tests).
In the ‘How is your information used?’ section it describes circumstances in which other parties may be given access to your data, this includes other regulatory bodies and public authorities such as the police, HMRC and the insolvency service. We may also share your data with third party experts when getting an opinion as part of a regulatory investigation or as part of a dispute resolution service.
If you are a member and haven’t opted out of the Benefits Plus scheme, your personal data will be shared with the third parties offering discounts and services to members of RICS. You can find out more about the Benefits Plus scheme.
We may share your data with third parties for marketing purposes where you have consented for us to do so.
We may analyse your personal information to create a profile of your interests and preferences so that we can contact you with information relevant to you. We may make use of additional information about you when it is available from external sources to help us do this effectively.
You have the right to stop us analysing your personal data for marketing purposes. If you wish to do this, please send your request to email@example.com
You have a right to access the personal data we hold about you. You may ask us to rectify or erase the personal data we hold about you or to restrict the processing we carry out. You can also object to the way we are processing your personal data.
In some cases, we may not fully comply with your request. For example, if you request access to your personal data in relation to an ongoing investigation we may not provide it to you. This is because it could affect the outcome of the case.
To submit a question about the way we process your data or to enforce your above rights please contact firstname.lastname@example.org with your request.
We would always ask that you contact us first if you have any complaints about the way we are processing your personal data. If you have contacted us and you are still unhappy about the way we are using your data, you can submit a complaint to your national data protection authority.
If you have a digital account with RICS you may be able to access our online portal to view and change some of your details. You will also be able to change your preferences regarding marketing messages. Access your account.
If you wish to access data about you that isn’t available through our online portal you can submit a request for access to email@example.com.
We take the security of your data seriously. We have information security management systems in place and have attained the Cyber Essentials certification. Details of the certification can be found on the Cyber Essentials website (certificate number IASME-A-05914).
‘Phishing’ is an email fraud practice intended to gather personal information by deception. Fraudsters pose as a trusted source (like your bank) and try to get you to divulge your personal details.
Legitimate emails from RICS will not have been sent from a web-based mail server such as Gmail, Hotmail, Yahoo, etc.
In addition, we will never request money payments through a third party or promise you any kind of cash prize.
February 2020: Congratulations! You won a loyalty gift from RICS.org!
An email is being sent advising the person receiving it that they've won a loyalty gift from firstname.lastname@example.org
This is not a promotion we are running.
We are working hard to ascertain the origin of this message but do not believe any non-publicly available data has been obtained.
Please be reassured that RICS takes your data protection very seriously.
RICS has its headquarters in the UK and this is where most of your personal data is likely to be processed, in addition to the country you reside in. We may share personal data internally within RICS around the world to maintain our professional standards and memberships globally. Where this is done we will do so in accordance with the law.
The products and services provided by RICS are intended for individuals over the age of 16. If you are aged 16 or under‚ please get your parent/guardian's permission before you provide us with personal information.
Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how you can manage or delete them, visit www.allaboutcookies.org.
You can opt out of being tracked by Google Analytics across all websites by visiting https://tools.google.com/dlpage/gaoptout.
At RICS, we are keen to do all we can to engage with our members and make sure they are getting the best service possible from us. One of the ways that we do this is to monitor the open rates of messages. This means we monitor the number of emails we send out that aren't being read or opened in a specified period. We can then remove these email addresses from our emailing list and we don't send you further messages.
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.
You should note that if you do not accept the cookies or subsequently choose to disable cookies, you may not be able to access all the services on our site. We also note that one of the cookies we use is essential for parts of the site to operate and has already been set.
This Policy was last reviewed in May 2018. The content of the policy may be reviewed and changed without prior notice, please visit the policy for any changes.
Please write to the Information Governance Officer if you:
a) have any questions about how RICS collects and uses your information
b) want to access the information RICS hold about you
c) address any concerns about the information you have provided RICS or
d) have any complaints about how RICS uses your information.
55 Colmore Row, Birmingham, B3 2AA