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Coronavirus - FAQs

Coronavirus - FAQs

We've answered a number of questions you may have surrounding the impact of COVID-19 on the profession.

Use the 'skip to' links to explore specific FAQs about our CPD and isurv offers, training and events, and membership.

If you have a query or concern not addressed in our FAQs, you can email us at covid19@rics.org.

 

 

Property and valuations - FAQs

  • We should all expect that normal activity will be disrupted during this period as people work to adhere to official guidance and restrictions in place locally. Many agents and legal advisers are working to find new digital solutions to deliver services, but as the situation and the local official guidance develops fast in many locations, it is important that home buyers and renters remain in contact with agents to understand what is possible.

  • You can expect that valuers will be adhering to official local advice and guidance, including any restrictions in place. This is likely to disrupt what is usually possible and mortgage lenders will have their own approach to managing this for the transactions they are financing. All RICS registered valuers are expected to practice in accordance with RICS requirements – this does not change. However, we are proving guidance to valuers on an ongoing basis to support them through the challenges of current uncertainty.

Safeguarding our Organisation

  • As the financial resilience of many organisations is being challenged RICS, like others, has had to act now to safeguard our organisation, secure its future and protect jobs.

    This has meant making the difficult decision to ask around 30 per cent of our UK-based employees to go on furlough through the UK Government Coronavirus Job Retention Scheme.

    We are taking this decisive action fast to give us the best opportunity to weather this storm.

    I am immensely proud and grateful for the efforts my RICS colleagues and their hard work to keep us fully operational as a remote-working organisation, supporting the profession in new and innovative ways.

    Sean Tompkins
    Global CEO

    03 April 2020

CPD

CPD - FAQs

  • We do not plan to reduce the CPD requirement as a result of COVID-19, but we will continue to review RICS Professionals’ ability to complete their CPD as events unfold. At present, the requirement to complete ten hours of formal and ten hours of informal CPD is unchanged and we have ensured that resources are easily accessible online during this period.

  • There are lots of ways to fulfil your CPD requirement even if you are at home. From 1 April until the end of July, online CPD (excluding certain certificate programmes and multi-stream conferences) will be free for you to use, giving you access to a vast range of CPD content and resources online to support your professional development.

    You can find further information here.

  • If you are given an unemployed/non-practising concession, we will automatically exempt you from your CPD requirement.

  • Given the actions taken by some governments, we are not currently holding any face to face events in most markets.

    Delegates registered on existing CPD days will be contacted to join an online event or receive a refund.

 

ISURV

Isurv - FAQs

  • You will be able to benefit from the offer from now until 30 June. For example, if you choose to subscribe on 1 June you will have one month’s access until 30 June.

  • The offer includes access all isurv content including commentary, model documents and RICS’ standards and guidance.

  • Register for your free isurv access here.

  • Yes, you do qualify. Register for your free isurv access here.

  • The offer is only available to RICS Professionals. However, you can register for a free one-week trail to isurv here.

 

SUBSCRIPTIONS, QUALIFICATIONS AND ASSESSMENTS

Subscriptions - FAQs

  • If you have paid your 2020 professional subscription and have not yet received your RICS membership card and receipt, please be patient, as we are working with our supplier to get these to you as quickly as possible. Due to the current social distancing restrictions in the UK our supplier is working with a depleted workforce, so this is taking a little longer than usual. In the meantime, you can download a copy of your receipt here.

Qualifications and assessments – FAQs

  • Yes, we plan to run all assessment interviews as scheduled whenever possible. Assessment interviews will take place online until 31 July 2020. All candidates and assessors will be contacted with further details. 

    We are closely monitoring developments and actions taken by governments across the markets we operate in. There may be some regional variation if social distancing regulations change. 

    Support and guidance on preparing for video interviews is available here .

  • To support you as you prepare for your online assessment interview, we have developed resources and guidance, available here.

  • We have developed assessor guidance for online assessment interviews, available here

  • Yes, if you meet the requirements for final assessment you can still make your submission regardless of your employment status.

  • Yes, if you meet the requirements for final assessment you can still make your submission regardless of your employment status.

    Concessionary fees area available if you are unemployed/seeking paid employment.

  • We are looking at all ways to support candidates who want to submit for final assessment this year.

    We have made various online resources available to you for free to support you during this unprecedented time.

    At this time, we have no plans to change the assessment requirements.

  • Yes, potentially, it is the work and tasks undertaken that is key.

    There will be activities and learning that can be done from home that will be relevant to your submission. For some candidates on some pathways there may be competencies that can’t be completed while working at home.

    Remember, regular contact with your counsellor during your structured training is crucial.

  • We appreciate that universities have begun to enact contingency plans that will impact the normal delivery of programmes.

    We understand some elements of teaching and learning on degree programmes, including assessments have changed. We are supporting our university partners with these changes, including ‘no-detriment’ policies.

    Any current students, who graduate with a degree from an accredited university partner will have their accredited degree status honoured.

 

REGULATION

Annual returns and regulatory fees - FAQs

  • We appreciate that some firms may not be able to submit annual returns as normal.

    If you cannot submit by the deadline, please email regulation@rics.org and we will be able to give you tailored guidance and support.

  • If you are concerned about being able to afford your fees, please email regulation@rics.org.

    If we have already invoiced you and you cannot afford to pay, please email creditcontrol@rics.org.

  • All deadline extension requests should be sent to regulation@rics.org.

    A member of the team will review your request and will apply an extension where appropriate.

  • If you are not working at present, you can de-register from the Valuer Registration Scheme.

    You will need to register on the scheme again before you can start conducting valuations.

    The requirements of the scheme are outlined in the Rules for the Registration of Schemes, which you can find here.

Regulatory compliance and ongoing investigation - FAQs

  • If you are concerned that you are unable to comply with an order, please email regulation@rics.org and we will review this with you.

  • We remain fully operational and will continue to deliver our regulatory services using our remote working technology capabilities. We will therefore continue with our investigation activity.

  • Please inform the investigating caseworker of any difficulties and they will be able to agree the best course of action with you.

  • Yes. Our regulatory activities play a key role in delivering confidence to the public and providing assurance around our standards. We will continue to accept reported concerns from members of the public and other parties as usual.

  • We are confident that we can continue to provide assurance that RICS professional standards are being upheld.

    We appreciate that RICS regulated firms and professionals are experiencing significant business and operational challenges at present and we are committed to maintaining a flexible, supportive and proportionate risk-based approach to our activities.

Audit - FAQs

  • Having carefully considered the range of risks, we have taken the decision to pause new, routine, Valuer Registration audits at this time, both on-site and remote. This is in recognition of the fact that many firms may not currently be able to comply with the practical requirements of the audit, including access to files and availability to conduct a review.

    Audit activities are just one part of RICS’ overall assurance framework. We will continue to undertake assurance activities in relation to client money and designated professional body (DPB) services. We have taken the decision to pause onsite visits, and any reviews that do go ahead will happen remotely. We will contact you if an audit that has already been arranged will not be going ahead.

 

TRAINING, EVENTS AND MEETINGS

Training - FAQs

  • From 1 until 31 July 2020.

  • RICS professionals and APC candidates

  • Courses delivered in partnership are not part of the free CPD initiative, nor are courses totalling or exceeding 4 months duration.

  • No, courses will appear as free when you are logged into your RICS member account on www.rics.org and also at academy.rics.org.

  • Your team will need to register themselves individually for the training they would like to attend. The training will only show as free on the account of individual RICS member.

  • Please email onlineacademy@rics.org for assistance.

  • You will need a PC or tablet with speakers or headphones.

  • If you are unable to access your certificate or if there is an error with your certificate, please contact trainingcpd@rics.org for assistance.

  • Yes, you receive formal CPD for completing RICS training courses.

  • Courses can still be cancelled if the minimum quorum is not reached. If a course is cancelled, you will be contacted through the email address you provided during registration.

  • If you are an RICS member and you have purchased a face to face training event you can email commercialsupport@rics.org to request a refund. 

    If you have paid for online training that is now showing as free (Web Class or E-Learning) you will need to email trainingoperations@rics.org to request your refund.

     

  • Many of the digital training events and webinars are proving very popular among our professionals and candidates, and some are running at capacity.

    But we certainly don’t want you to miss out.

    We are seeking to increase capacity for the most popular events. For those that have sold out, you now also have the opportunity to register your interest and receive a notification either when additional places have become available, a new instance of the event has been scheduled or when the recording of the event is available for you to watch on demand. 

Events and meetings -FAQs

  • Given the actions taken by governments, we have decided not to hold any face to face events, conferences, meetings and other gatherings in most markets.

  • Where events are cancelled by RICS a member of the events team will be in touch with you directly to give you the opportunity to transfer to a future event or alternatively receive a full refund.

  • The email you will receive informing you of the event postponement will also include information about your options with regards to transferring to a future event or receiving a full refund.

  • Prior to the event, all attendees will receive instructions via email on how to join online platforms.

  • If you are an RICS professional and have already paid for a ticket for a conference, which now is available for free, please email us on conferenceenquiries@rics.org. Our team will provide you with options to either move your booking or obtain a refund.

  • Absolutely, you can book your place here.

  • Many of the digital training events and webinars are proving very popular among our professionals and candidates, and some are running at capacity. But we certainly don’t want you to miss out.

    We are seeking to increase capacity for the most popular events.

    For those that have sold out, you now also have the opportunity to register your interest and receive a notification either when additional places have become available, a new instance of the event has been scheduled or when the recording of the event is available for you to watch on demand.